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+852 3741 1586   info@madeofpearl.com   Room 1903, Lyndhurst Tower, 1 Lyndhurst Terrace, Central, Hong Kong

© 2018 by Aurora Diamond (HK) Ltd.

Customer Care

How To Buy

 

Step 1:

Add your favourite items into shopping cart.

 

Step 2:

In the shopping cart, you can change the quantity and specifications of added items.

Add note to us if needed. Process to payment after comfirming details.

 

Step 3:

Double check the details of your order.

Enter delivery information and choose payment method that suits you.

 

Step 4:

Pay via PayPal system according to instructions.

 

Step 5:

The shopping process is done!

Local Delivery

 

Delivery within Hong Kong is free of charge. Normally, your items will be delivered within 5 working days with our designated courier, and will be arrived within 7 working days. Working days are Monday to Friday, but exclude public holidays. If you wish to get your items sooner, feel free to contact us for details of rush upgrades.

 

International Delivery

 

International delivery is free of charge. Normally, your items will be delivered within 5 working days with our designated courier, and will be arrived within 14 working days. Working days are Monday to Friday, but exclude public holidays. You can also select our international express deliveryThe charge of the international express delivery is listed in the payment page in details. Taxes will be paid by recipients' local courier, recipient will receive notice from couriers about payment of taxes to release the shipment.

Guaranteed 20 Days 100% Refund

 

All jewelleries from made of pearl online store are covered by our "Guaranteed 20 Days 100% Refund" scheme, except bespoke items, engraved items, rings and earrings. We offer a 20-day period from the time of receipt for returning your order and for a full refund without reason. The returned items should be in good condition and with our brand tag unremoved. Demaged and used items are not accepted.

Enjoying your conscious shopping here!

One Year Warranty

 

All jewelleries of made of pearl are guaranteed for one year on parts and labour from the time of receipt. Please note that oxidation or loss of plating due to the use of the jewellery is not covered by our guarantee.

After the expiry of the guarantee, if your item can be repaired, we will be happy to establish a repair quote. Before sending back your piece of jewellery, please send us a picture online.

Contact Us

 

Please feel free to contact us if you have any problems concerning your orders, return of items, information of our jewellery, the use of our website, etc. Comments are welcome.

 

Official website:

www.madeofpearl.com

 

Email:

info@madeofpearl.com

 

Facebook:

www.facebook.com/madeofpearl

Instagram:

www.instagram.com/madeofpearlhk

Tel.:

+852 3741 1586

 

Address:

Room 1903, Lyndhurst Tower, 1 Lyndhurst Terrace, Central, Hong Kong