Customer Care

How To Buy


Step 1:

Add your favourite items into shopping cart.


Step 2:

In the shopping cart, you can change the quantity and specifications of added items.

Add note to us if needed. Process to payment after comfirming details.


Step 3:

Double check the details of your order.

Enter delivery information and choose payment method that suits you.


Step 4:

Pay via PayPal system according to instructions.


Step 5:

The shopping process is done!

Local Delivery


Delivery within Hong Kong is free of charge. Normally, your items will be delivered within 5 working days with our designated courier, and will be arrived within 7 working days. Working days are Monday to Friday, but exclude public holidays. If you wish to get your items sooner, feel free to contact us for details of rush upgrades.


International Delivery


International delivery is free of charge. Normally, your items will be delivered within 5 working days with our designated courier, and will be arrived within 14 working days. Working days are Monday to Friday, but exclude public holidays. You can also select our international express deliveryThe charge of the international express delivery is listed in the payment page in details. Taxes will be paid by recipient's local courier and recipient will receive notice from the courier about payment of taxes to release the shipment.

Guaranteed 20 Days 100% Refund


All jewelleries from made of pearl online store are covered by our "Guaranteed 20 Days 100% Refund" scheme, except bespoke items, engraved items and earrings. We offer a 20-day period from the time of receipt for returning your order and for a full refund without reason. The returned items should be in good condition and with our brand tag unremoved. Damaged and used items are not accepted.

Enjoying your conscious shopping here!

One Year Warranty


All jewelleries of made of pearl are guaranteed for one year on parts and labour from the time of receipt. Please note that oxidation or loss of plating due to the use of the jewellery is not covered by our guarantee.

After the expiry of the guarantee, if your item can be repaired, we will be happy to establish a repair quote. Before sending back your piece of jewellery, please send us a photo online.

Contact Us


Please feel free to contact us if you have any problems concerning your orders, return of items, information of our jewellery, the use of our Online Store, etc. Comments are welcome.


Official Online Store:







+852 3741 1586



Room 1903, Lyndhurst Tower, 1 Lyndhurst Terrace, Central, Hong Kong

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+852 3741 1586   Room 1903, Lyndhurst Tower, 1 Lyndhurst Terrace, Central, Hong Kong

© 2020 by Aurora Diamond (HK) Ltd.

*Terms and conditions applied. Please visit Customer Care page for details.